Terms of service
Terms of Service
Last updated: July 2026
These Terms of Service apply to all orders placed through the online shop of Heaviside Solutions at https://digital.heaviside-solutions.com .
1. Provider
This online shop is operated under the brand Heaviside Solutions. The full provider information can be found in the Legal Notice of this website.
Website:
https://digital.heaviside-solutions.com
Contact:
Heaviside.Business@gmail.com
2. Scope
These Terms of Service apply to all orders placed through our online shop. Our offer is intended for customers who wish to purchase digital products, digital templates, PDF files, checklists, starter kits, planners, digital tools or comparable digital content.
Any differing terms of the customer shall only apply if we have expressly agreed to them in writing.
3. Subject of the Contract
We sell digital products through our online shop. These include, in particular, PDF files, digital templates, checklists, starter kits, workbooks, planners, guides, calculators, digital tools and similar digital downloads.
No physical product will be shipped unless this is expressly stated on the relevant product page.
4. Conclusion of Contract
The presentation of products in the online shop does not constitute a legally binding offer, but an invitation to place an order.
By submitting the order during checkout, you make a binding offer to purchase the selected digital product.
The contract is concluded once the order has been confirmed by us, the payment has been successfully completed or the digital content or download access has been made available to you.
5. Prices and Payment
All prices displayed in the shop apply at the time of ordering. Payment is made using the payment methods offered during checkout.
Access to digital products is generally provided only after successful payment.
6. Delivery of Digital Products
Digital products are provided digitally after a successful purchase, for example through a download page, a download link or by email.
You are responsible for providing a correct and accessible email address when placing your order and for ensuring that you have access to your email inbox.
If you do not receive an email with your download link after purchase, please first check your spam, promotions or junk folder.
If a download link does not work or the file cannot be accessed, please contact us at:
7. Rights of Use
By purchasing a digital product, you receive a simple, non-exclusive, non-transferable right to use the respective digital product.
You may use and adapt the purchased content for your own private or own business purposes, unless otherwise stated on the relevant product page.
In particular, the following is not permitted:
- reselling the file or individual parts of it,
- sharing, uploading or publicly distributing the file,
- passing the file on to third parties,
- publishing the content as your own digital product,
- using the content as a private label rights, resell rights or master resell rights product, unless this has been expressly permitted,
- using our content to create competing digital products or templates based on our materials.
All rights to the digital products, texts, designs, templates, PDF files, checklists, graphics and other content remain with Heaviside Solutions unless expressly agreed otherwise.
8. Withdrawal, Cancellation and Refunds
Consumers are entitled to the statutory rights of withdrawal or cancellation where applicable.
Digital content is subject to specific legal rules. To the extent permitted by applicable law, the right of withdrawal or cancellation for digital content may expire early if performance begins before the end of the statutory withdrawal period, if the customer has expressly agreed to this and has acknowledged that this may result in the loss of the right of withdrawal or cancellation.
Further information can be found in our Returns & Refunds Policy.
In the event of technical problems with a download, we will review the case individually. If access to the purchased file is not possible and the issue cannot be resolved, we will try to provide access again or review a refund of the purchase price.
9. Withdrawal Requests
Consumers may declare a withdrawal or cancellation, where legally applicable, using the contact options provided by us.
Please send your request together with your name, order number and the email address used for the purchase to:
10. Technical Requirements
To use our digital products, you need a suitable device, an internet connection and, where applicable, software capable of opening PDF files or other provided file formats.
It is your responsibility to ensure that your device and software are generally suitable for opening and using the provided file formats.
11. Warranty
Statutory warranty rights apply.
We make every effort to create and provide our digital products carefully and correctly. If you notice an error, a technical problem or a damaged file, please contact us so that we can review the issue and, where possible, resolve it.
12. Liability
We are liable in accordance with the statutory provisions.
To the extent permitted by law, we are not liable for damages caused by improper use of the digital products, technical issues on the customer’s side or the use of unsuitable software.
Liability for intent, gross negligence and damages resulting from injury to life, body or health remains unaffected.
13. No Legal, Financial, Tax or Professional Advice
Our digital products, templates, checklists, guides and tools are intended for general information, planning, organization and everyday support.
They do not replace individual legal, tax, financial, medical or other professional advice.
14. No Guarantee of Results
Our digital products may contain templates, ideas, texts, strategies, checklists, planners or other helpful tools. We do not guarantee any specific economic results, sales, reach, clicks, job interview invitations, cost savings or other outcomes.
Actual results depend, among other things, on implementation, personal circumstances, offer, target audience, market environment, platforms and other factors.
15. Data Protection
Information about the processing of personal data can be found in our Privacy Policy.
16. Changes to These Terms
We reserve the right to amend these Terms of Service where necessary. For purchases already completed, the terms valid at the time of the order shall apply.
17. Contact
If you have any questions about these Terms of Service, your order, a digital product or a download, you can contact us at: