Shipping policy

Last updated: July 19, 2026

Heaviside Solutions offers digital products and digital content only. These include PDF files, templates, checklists, planners, spreadsheets, starter kits and other downloadable files.

No physical products are shipped by post or parcel service. This policy therefore explains how purchased digital content is delivered.

1. Method of Delivery

All products are supplied digitally only. After successfully completing your order and, where required, after successful payment confirmation, you will receive access to the digital content you purchased.

Access may be provided through a download page, a download link in your order overview, an email containing a download link or another digital access method.

2. Delivery Time

Digital products are generally made available immediately or within a short period after a successful purchase.

In individual cases, delivery may be delayed, for example if a payment is still being processed or reviewed, if the email address provided cannot be reached or if a temporary technical issue occurs.

If a payment has not been completed successfully or has not yet been confirmed, access to the digital content may be withheld until payment has been successfully confirmed.

3. Download Email and Access Information

Please provide a correct and accessible email address when placing your order. Order confirmations, download links and other information relating to digital delivery may be sent to this address.

If you do not receive an email after your purchase, please first check your spam, junk or promotions folder and verify the email address entered during checkout.

If you accidentally entered an incorrect email address, please contact us and provide your name, order number, the email address originally used and the correct email address.

4. No Shipping Costs or Tracking

Because all products are supplied digitally, no postal, parcel or freight shipping costs apply.

There is no physical delivery, tracking number or shipment tracking. Digital delivery is considered completed once a download link or another form of access to the purchased content has been made available to you.

5. Technical Problems

If a download link does not work, a file cannot be downloaded completely or a supplied file cannot be opened, please contact us.

We will review the issue and, where possible, provide renewed access to the purchased product or a working replacement file.

Please provide the following information where possible:

your name,
your order number,
the email address used for the purchase,
the name of the affected product, and
a brief description of the technical problem.

Please do not send us full payment, bank account or credit card details.

6. Statutory Rights

Your statutory rights relating to defective or non-conforming digital content remain unaffected by this policy.

Information about the right of withdrawal and its possible early expiry when digital content is supplied immediately can be found in our Withdrawal Policy.