Terms of service

Terms and Conditions

Last updated: July 19, 2026

1. Provider and Contact Details

These Terms and Conditions apply to orders placed through the following online shop:

Christopher Heaviside
operating under the name Heaviside Solutions
Roßschwemme 14
6200 Jenbach
Austria

Email: heaviside.business@gmail.com

Website: digital.heaviside-solutions.com

Heaviside Solutions is the project and trading name used for the online shop.

2. Scope

These Terms and Conditions apply to all contracts concluded through the Heaviside Solutions online shop for the supply of digital products and digital content.

A customer may be either a consumer or a business customer. Mandatory statutory consumer rights remain unaffected.

Individual agreements and any special licence, usage or service conditions expressly stated on a product page take precedence over these Terms and Conditions.

Any differing terms and conditions of a business customer apply only if we have expressly agreed to their application.

3. Subject Matter of the Contract

The online shop offers digital products and digital content only. These include PDF files, templates, checklists, planners, spreadsheets, workbooks, calculators, starter kits, text templates, guides and other downloadable files.

No physical products are shipped by post, parcel service or freight carrier.

The specific content, scope, file type, intended use and any applicable technical requirements are described on the relevant product page.

Product images and mock-ups are provided for illustrative purposes. The digital content expressly described on the relevant product page determines the contractual scope of supply.

4. Ordering Process and Conclusion of the Contract

The presentation of products in the online shop does not constitute a legally binding offer. It is an invitation for the customer to submit an order.

The customer can select the desired products, place them in the shopping cart and review and correct the information entered before submitting the order.

By selecting the final button indicating that the order involves an obligation to pay, the customer submits a binding offer to conclude a contract for the selected digital products.

The contract is concluded when we expressly confirm acceptance of the order by email or make access to the purchased digital content available, whichever occurs first.

A confirmation that merely acknowledges receipt of the order and does not contain an acceptance declaration only confirms that the order has been received.

If payment has not been completed successfully or is still being processed or reviewed, acceptance of the order and digital delivery may be withheld until payment has been successfully confirmed.

5. Contract Language and Contract Information

Depending on the version of the online shop used, the contract may be concluded in German or English.

After placing an order, the customer receives an order confirmation or contract confirmation at the email address provided during checkout. This confirmation contains the essential information relating to the order.

The customer is responsible for providing a correct and accessible email address and for saving the order documents for their own records.

6. Prices and Payment

The prices displayed in the online shop at the time the order is placed apply. The total amount shown in the checkout before the order is submitted is decisive.

The currency displayed for the relevant market and any applicable taxes are shown in the checkout before the order is completed.

No postal, parcel or freight shipping costs apply to digital products.

Payment is made using one of the payment methods offered during checkout. The supplementary terms of the selected payment service provider may also apply to payment processing.

Access to a digital product is generally provided only after successful payment confirmation.

7. Digital Delivery

Purchased digital content is supplied through a download page, a download link in the order overview, an email containing a download link or another digital access method.

Digital delivery generally takes place immediately or within a short period after successful completion of the order and payment confirmation.

Further information about digital delivery, possible delays and technical problems is provided in our Digital Delivery Policy.

The customer should download the supplied files promptly and save them on a suitable personal storage device. Mandatory statutory obligations relating to supply, conformity and warranty remain unaffected.

8. Technical Requirements

To download and use the digital products, the customer requires a suitable device, an internet connection and, where applicable, software capable of opening and using the specified file formats.

Before purchasing a product, the customer should verify that their device and software support the file formats and technical requirements stated in the product description.

Any particular technical or functional requirements are stated in the relevant product description.

9. Licence and Rights of Use

Upon full payment, the customer receives a non-exclusive, non-transferable licence to use the purchased digital product in accordance with the product description for their own private purposes or their own internal business purposes.

Unless otherwise stated in the product description, the customer may download, store, print and adapt the file to meet their own requirements.

Internal business use permits the customer to use the product within their own working, planning or organisational processes. It does not permit the customer to distribute the file or an adapted version to clients, members, users or other third parties.

The following activities are not permitted:

reselling the files or distributing them for payment,
distributing them free of charge, publishing them or otherwise making them publicly accessible,
uploading them to public platforms, cloud directories, file-sharing services or template libraries,
using them as private-label, resell-rights or master-resell-rights products,
sharing download links or source files with third parties,
publishing the product or substantial parts of it under another name,
using the files as the basis for a substantially identical or only slightly modified digital product intended for resale.

Any additional rights of use apply only where they are expressly granted on the relevant product page or agreed separately in writing.

10. Copyright and Other Intellectual Property Rights

All copyright, trademark rights and other intellectual property rights in the digital products, texts, designs, graphics, templates, spreadsheets, structures and other content remain with Christopher Heaviside or the respective identified rights holder.

Purchasing a product does not transfer ownership of these rights. The customer only receives the rights of use described in these Terms and Conditions or on the relevant product page.

11. Right of Withdrawal for Digital Content

Consumers generally have a statutory right of withdrawal in relation to distance contracts.

For digital content that is not supplied on a tangible medium, this right may expire before the end of the statutory withdrawal period if all applicable legal requirements have been met.

These requirements include, in particular, that the consumer expressly consents to performance of the contract and digital delivery beginning before the withdrawal period has expired and acknowledges that this results in the loss of the right of withdrawal. A corresponding contract confirmation must also be provided.

The applicable requirements, periods and model withdrawal form are set out in our separate Withdrawal Policy.

Statutory rights relating to defective, faulty or non-conforming digital content remain unaffected by the loss of the right of withdrawal.

12. Statutory Warranty Rights for Digital Products

The statutory warranty and conformity provisions apply to digital products and digital content.

We are responsible for ensuring that the digital content has the agreed and legally required characteristics and is supplied in the agreed form.

If a file is damaged, incomplete, inaccessible or cannot be used in conformity with the contract for a reason attributable to us, the customer should notify us as soon as reasonably possible.

We will review the reported issue and bring the digital content into conformity with the contract in accordance with the applicable legal requirements, for example by providing access again, correcting the content or supplying a functional file.

Further statutory rights, including rights to a price reduction or termination of the contract, remain unaffected where the applicable legal requirements are met.

13. Updates

A digital product supplied on a one-time basis does not include ongoing support, advice or regular content expansions unless this is expressly stated on the relevant product page.

We may voluntarily provide revised or additional versions without creating an entitlement to future expansions. Mandatory statutory update and conformity obligations remain unaffected.

14. Liability

The statutory liability provisions apply.

We are not liable for problems caused exclusively by the customer using an unsuitable device, unsupported software or a technically unsuitable file format, provided that the applicable technical requirements were clearly stated before purchase.

We are also not liable for consequences resulting from use that conflicts with the stated purpose of the product or the instructions provided, unless those consequences were caused by us.

Liability for intentional misconduct, gross negligence, personal injury, product liability and any other cases in which liability cannot legally be excluded or limited remains unaffected.

15. No Individual Professional Advice

The digital products offered are intended primarily for general information, planning, organisation, documentation and everyday support.

They do not replace legal, tax, financial, medical, psychological or other professional advice tailored to an individual case.

Appropriate professional advice should be obtained before making decisions involving legal, financial, tax, health-related or similarly significant consequences.

16. No Guarantee of Results

Digital templates, checklists, planners, calculators, guides, strategies and organisational tools are intended to support the customer in their own implementation.

No particular commercial, professional or personal result is owed or guaranteed. In particular, there is no guarantee of revenue, profit, reach, clicks, cost savings, job interview invitations, debt reduction or any other specific outcome.

Results depend on factors including the customer's individual circumstances, implementation, market conditions, platforms used and other circumstances outside our control.

17. Data Protection

Information about the processing of personal data is provided in our Privacy Policy.

18. Amendments to These Terms and Conditions

We may amend these Terms and Conditions for future orders where this is required due to legal, technical or commercial developments.

Contracts already concluded remain subject to the version of the Terms and Conditions validly agreed at the time the order was placed.

19. Governing Law and Jurisdiction

Austrian law applies, excluding the United Nations Convention on Contracts for the International Sale of Goods.

In relation to consumers, this choice of law applies only to the extent that it does not deprive the consumer of mandatory protection granted by the law of the country in which the consumer has their habitual residence.

The statutory rules on jurisdiction apply to consumers. In relation to business customers, the courts having subject-matter jurisdiction at the provider's place of business are agreed as the place of jurisdiction to the extent legally permitted.